F.A.Q.

What are your shipping methods?

Yani Lux offer various shipping methods to meet your needs:

Standard Shipping: 4-5 Business Days $8.99
Expedited Shipping: 2-3 Business Days $18.99
Overnight Shipping: 1 business Day $29.99
International Shipping: 5-10 Business Days $29.99

When will I receive my hair?

Since it takes 2-3 business days for an order to process, please allow
7-10 business days before you receive your order

If you order on Friday, your order will not be processed until the next
business day which is Monday

How Can I track my hair?

Once your order has shipped out, you will receive an email and or text
with the tracking number

Why did my order cancel?

To avoid order cancellations please ensure that your billing address
matches your shipping address or try using paypal

What is your return policy?

We do not offer returns or exchanges due to sanitary reasons

How do I cancel my order?

Once your order is placed we do not allow cancellations

How do I make changes to my order?

Usually changes can be made within 12 hours after your order has
been placed. Please call 202-701-1049

Are your extensions virgin?

Yes, we offer 100% virgin Brazilian hair

How many bundles of hair do I need?

We recommend at least 3 bundles for most styles

Can I color my extensions?

Yes, all of our extensions can be colored. Please consult with a
licensed cosmetologist for coloring

How long does Yani Lux Hair last?

With proper care your extensions should last at least one year

How much does one bundle weigh?

Each bundle is between 3.2-3.5oz (about 100 grams)

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